Monitoring - Additional corrective measures have been applied. The core issue is resolved, preventing new units from experiencing WiFi connectivity issues. Monitoring will extend through the weekend to confirm sustained reliability. A final update will follow once stability is verified.
A subset of edge-case PMG units may require manual WiFi reactivation through Technical Support at 888-346-3486 or tm_support@platformscience.com.
Oct 24, 2025 - 16:02 CDT
Identified - Remediation scope has expanded to include additional corrective actions for impacted PMG units. Work to implement these measures is underway. A further update will be provided following successful implementation.
For immediate assistance, affected users should contact Technical Support at 888-346-3486 or tm_support@platformscience.com for manual WiFi reactivation.
Oct 24, 2025 - 11:52 CDT
Monitoring - Corrective actions have been applied to affected PMG devices. We will extend the monitoring period for this incident through tomorrow to ensure sustained effectiveness. A final update will be provided upon confirmation.
Oct 23, 2025 - 16:46 CDT
Update - The core issue has been identified, and engineers are beginning to implement a solution for affected units. For manual WiFi reactivation, affected users please contact Technical Support at 888-346-3486 or tm_support@platformscience.com. More information will be shared as it becomes available.
Oct 23, 2025 - 13:17 CDT
Identified - Remediation efforts are ongoing for affected units.
For manual Wifi reactivation, affected users may contact Technical Support at 888-346-3486 or tm_support@platformscience.com.
Oct 23, 2025 - 11:45 CDT
Investigating - Engineers are investigating an issue impacting WiFi connectivity for some in-cab mobile device users. Further updates will follow.
Oct 23, 2025 - 10:39 CDT
ELD
Operational
90 days ago
99.98
% uptime
Today
Wireless Provider
?
Operational
90 days ago
99.96
% uptime
Today
Mobile-Terminated Data
?
Operational
90 days ago
99.97
% uptime
Today
Mobile-Originated Data
?
Operational
90 days ago
99.97
% uptime
Today
PMobile
?
Operational
90 days ago
99.96
% uptime
Today
Fleet Plus
?
Operational
90 days ago
100.0
% uptime
Today
Installs
?
Operational
90 days ago
100.0
% uptime
Today
Logins
?
Operational
90 days ago
99.97
% uptime
Today
Driver Logs
?
Operational
90 days ago
100.0
% uptime
Today
Compliance
?
Operational
90 days ago
100.0
% uptime
Today
Reporting
?
Operational
90 days ago
100.0
% uptime
Today
Web
Operational
90 days ago
99.99
% uptime
Today
PeopleNet Fleet Manager
?
Operational
90 days ago
99.99
% uptime
Today
Fleet Manager
?
Operational
90 days ago
99.97
% uptime
Today
App Manager
?
Operational
90 days ago
100.0
% uptime
Today
MyTransportation
?
Operational
90 days ago
100.0
% uptime
Today
Services
Operational
90 days ago
99.98
% uptime
Today
ConnectedDriver
?
Operational
90 days ago
100.0
% uptime
Today
Drivewyze
?
Operational
90 days ago
99.97
% uptime
Today
Media Manager
?
Operational
90 days ago
100.0
% uptime
Today
Safety Analytics
?
Operational
90 days ago
99.96
% uptime
Today
Smart Delivery
?
Operational
90 days ago
100.0
% uptime
Today
Video Intelligence
Operational
90 days ago
100.0
% uptime
Today
Integration Services
Operational
90 days ago
99.98
% uptime
Today
Open Interface
?
Operational
90 days ago
100.0
% uptime
Today
M2M Services
?
Operational
90 days ago
99.97
% uptime
Today
Workflow
?
Operational
90 days ago
99.97
% uptime
Today
Link
Operational
90 days ago
100.0
% uptime
Today
Technical Support
Operational
90 days ago
100.0
% uptime
Today
Phone Support
?
Operational
90 days ago
100.0
% uptime
Today
Email Support
?
Operational
90 days ago
100.0
% uptime
Today
Chat Support
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
PeopleNet Fleet Manager is stable and fully operational. This incident is resolved.
Oct 21, 16:59 CDT
Monitoring -
Corrective actions have been applied, restoring PeopleNet Fleet Manager login capability for previously affected users.. Engineers are monitoring service health to confirm sustained stability. A final update will be provided once stability is verified.
Oct 21, 16:29 CDT
Investigating -
Engineers are investigating an issue resulting in unsuccessful login attempts to the PeopleNet Fleet Manager. Further updates will be provided as the investigation proceeds.
Oct 21, 15:47 CDT
Resolved -
Our provider has verified a complete resolution within their infrastructure. Internal health checks confirm sustained stability, and all previously affected services are fully operational. This incident is resolved.
Oct 20, 18:14 CDT
Monitoring -
Steady improvements continue across affected services, with many recoveries observed. An update will be provided once full recovery is confirmed.
Oct 20, 15:58 CDT
Update -
Service impact continues, with early improvements being observed. Engineers remain actively engaged. Additional updates will follow.
Oct 20, 14:30 CDT
Update -
The incident remains active. Engineers continue focused remediation to restore service stability. Additional updates will follow.
Oct 20, 13:03 CDT
Identified -
System health monitoring has detected instability from an upstream provider contributing to service degradation across multiple products. Remediation efforts are underway while we continue to assess scope and impact. We will provide another update as we advance toward a resolution.
Oct 20, 11:59 CDT
Completed -
The scheduled maintenance has been completed.
Oct 18, 21:00 CDT
Update -
Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 18, 20:18 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 20:00 CDT
Scheduled -
We will conduct scheduled maintenance on Saturday, October 18, 2025, from 10:00 PM to 11:00 PM CT, affecting the Workflow Dispatching and Open Interface services mentioned below.
Notice: This maintenance affects back-office Workflow Dispatching events processing only. Core dispatching functionality for drivers and dispatchers is unaffected. Administrators should review the specific impacts below and adjust planned activities accordingly.
Impacted Services During this maintenance, for a period of approximately 30 minutes, all completed workflow events (e.g., Trip Start/End, Arrive/Depart) will be duplicated to your integrated TMS solution. We advise that you account for this temporary duplication in any downstream processing or reporting.
The following services are directly affected: • Workflow Events • Open Interface (oi_pnet_dispatch_events)
Unaffected Services The following services will remain operational during maintenance: • For Dispatchers: Creating, sending, and modifying dispatches will be unaffected. • For Drivers: Completing dispatches on in-cab devices will continue without interruption.
Normal operations will resume automatically following maintenance completion.