Incident 3267 - Device Messaging: Major Delays
Incident 3267 - Device Messaging: Major Delays
2024-06-18T18:39:00.0000000Z
2024-06-18T18:39:00.0000000Z
We're currently experiencing an issue that's causing significant delays in sending and receiving messages to and from your Trimble Transportation devices. This issue may also prevent successful installations of new devices.
Our Trimble Transportation Engineers are actively working to resolve the problem and restore normal messaging functionality as soon as possible.
We apologize for any inconvenience this may cause. We'll provide updates as the situation progresses.
Device Impact:
PCG (PeopleNet Connected Gateway)
TG (Trimble Gateway)
PMobile displays paired with PCGs and TGs
Duo (Both gateway and display functions)
PMG (PeopleNet Mobile Gateway)
New Installations will fail or be delayed
2024-06-18T19:55:00.0000000Z
2024-06-18T19:55:00.0000000Z
Our engineers have successfully addressed the issue impacting messaging functionality on your Trimble Transportation devices. We have been processing device messaging since 1:50 PM CT, and message sending and receiving have returned to normal.
However, we've identified a secondary issue stemming from the initial problem. This is causing duplicate workflow messages related to Instinct Trips Processing. Our engineers are actively working to resolve this as well.
We apologize for any continued inconvenience and appreciate your patience. We'll provide another update once the duplicate message issue is fixed.
Service Impact:
Instinct Trips Processing: Potentially causing duplicated automated workflow messaging events
2024-06-18T22:08:00.0000000Z
2024-06-18T22:08:00.0000000Z
Incident Update
Our engineers have successfully addressed the issue impacting messaging functionality on your Trimble Transportation devices. Since 1:50 PM CT, message sending and receiving have returned to normal.
We've also resolved the secondary issue that stemmed from the initial problem. This issue was causing duplicate workflow messages related to Instinct Trips Processing. Our engineers identified and fixed the problem, and since 2:50 PM CT, Instinct Trips are now being processed in real-time.
We apologize for any inconvenience this may have caused and appreciate your patience. We're committed to providing reliable and efficient service. We will continue to monitor for persistent success.
2024-06-20T15:28:00.0000000Z
2024-06-20T15:28:00.0000000Z
After continued monitoring the incident impacting device messaging and instinct trip processing has been resolved since 6/18/2024 at 2:50 PM CT.