Incident 3133 - PCG (PeopleNet Connected Gateway) DUO & TG (Trimble Gateway) Communication Degradation
Incident Report for Trimble Transportation
Resolved
Update: The backlog of replayed data was fully completed at 4:10 AM CT, and this incident is now resolved after thorough monitoring. An RCA for this event (Root Cause Analysis) will be available within 3-5 business days.
Posted Feb 07, 2024 - 10:22 CST
Update
The incident disrupted inbound (Mobile Originated) events from both gateways and PMobile displays. This disruption impacted GPS, Vehicle Performance, and other vehicle-originated events, as well as messages, workflows, and dispatches coming from PMobile. We are currently replaying the impacted data, which may result in slight delays in inbound message delivery during the replay. If you notice any discrepancies, please reach out to your Customer Service Manager for assistance. We're actively monitoring the system as the backlog of messages is replayed. We estimate approximately eight hours.

We mistakenly reported that Instinct logins were affected due to a few customer reports that after further investigation were found to be unrelated to the incident. However, Fuel Authorization was notably affected due to its reliance on GPS data. Only Pmobile devices were affected during this incident.
Posted Feb 06, 2024 - 18:02 CST
Monitoring
We are actively engaged in monitoring all services. Our team remains vigilant to ensure the stability and reliability of our services. We will provide further updates as necessary.
Posted Feb 06, 2024 - 13:13 CST
Update
Update: We're beginning to see recovery across all services. No customer data was lost during this incident. However, as part of our recovery process, we will be conducting a replay of the data, which may result in minor messaging delays. We will continue to provide updates as progress unfolds. Thank you for your continued patience and understanding.
Posted Feb 06, 2024 - 12:51 CST
Update
Update: Unfortunately, the implemented resolution did not resolve the issue impacting services. Our Trimble Transporation engineers, in collaboration with our Third-Party Cloud provider, are now pursuing an alternative resolution, estimated to be completed within 35 minutes. This issue is the highest priority for our third-party provider. We apologize for any inconvenience this may cause.
Posted Feb 06, 2024 - 12:32 CST
Identified
Update: Our Trimble Transporation engineers have identified the issue and are actively working with our third-party cloud provider to remediate the ongoing issues. We apologize for any inconvenience this outage may be causing.
Posted Feb 06, 2024 - 11:51 CST
Update
Update: Our engineers have successfully resolved the issue with outbound device communications (mobile originated). However, inbound device communications (mobile terminated) remain impacted. We have received reports of some customers experiencing error messages, indicating a continued disruption in receiving messages. Consequently, we've escalated the severity of this incident to SEV 1. Our engineers are actively collaborating with our Third-Party cloud provider to address the ongoing issue. We will provide further updates as we work towards a resolution. Thank you for your understanding and patience as we work to restore full functionality.
Posted Feb 06, 2024 - 10:52 CST
Update
Update: Our engineers have reached out to our third-party cloud provider to further investigate the ongoing impact on communications. This issue is affecting messages, workflows, and dispatches sent to and received from PCG (Peoplenet Connected Gateway) TG (Trimble Gateway), and Duo devices since [9:22 AM] CT. We anticipate providing another update as soon as additional information becomes available. Thank you for your patience.
Posted Feb 06, 2024 - 10:37 CST
Investigating
Trimble Transportation engineers are investigating an issue impacting communications being sent to (messages, workflows, and dispatches) and being received from (messages, workflows, and location updates originating) PCG (Peoplenet Connected Gateway) TG (Trimble Gateway) and Duo devices beginning at [9:22 AM] CT. An update will be provided as more information becomes available.
Posted Feb 06, 2024 - 10:12 CST
This incident affected: Device Communications (Mobile Originated PCG/Duo (Outbound messaging from the device to the back office), Mobile Terminated PCG/Duo (Inbound messaging from the back office to the device), Mobile Originated Trimble Gateway (TG) (Outbound messaging from the device to the back office), Mobile Terminated Trimble Gateway (TG) (Inbound messaging from the back office to the device)) and Instinct (Instinct (Core Applications), Driver Workflow, Driver Media, Trimble App Manager (TAM), Vehicle Device Messaging).
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Scheduled Deployments

Notice: Trimble Transportation Update

Scheduled Maintenance: Major Outage

Date & Time: Saturday, April 27th, 2024, 8:00 PM to 12:00 AM CST

An upcoming maintenance event has been scheduled, which will significantly impact several service components. This maintenance is scheduled for Saturday, April 27th, 2024, from 8:00 PM CST to 12:00 AM (00:00) CST, lasting four hours. The scheduled maintenance is necessary to ensure the continued reliability and performance of our systems.

During the maintenance period, the listed service components will be unavailable as our system engineering team works carefully to improve and update our infrastructure. This maintenance event will temporarily affect some of your customer services.

Impacted Services:

  • PeopleNet Fleet Manager Portal: During this maintenance period, the portal will be inaccessible, including access to the VI Tab (Video Intelligence tab) and ELD Tab. Users will not be able to login and use any feature with the PFM for the duration of the maintenance.
  • Open Interface and Link Integration Services: Automated Workflow, Integration Messages to and from trucks, Location Overview, Driver Log Data, Cycle Time Availability, and Data Delivery data transmissions will all experience delays during this maintenance.
  • Mobile-originated and Mobile Terminated Device Communications: Message and data transmissions between a mobile device and the PFM or back office will experience delays during the maintenance event. This includes functions such as breadcrumbs, faults, finds, workflow messaging, device messaging, Onboard Event Recordings (OERs), and email messaging.
  • Trimble Fleet Manager: During the maintenance event, there will be minor latency in delivering data to the TFM. As a result, your scheduled reports may be delayed or contain data that is not up to date. Access to the Electronic Driver Logs (ELD) tool will be delayed or limited
  • Instinct: Driver Workflow and Vehicle Device Messaging will experience delays in transmission during the maintenance period.

Non-Impacted Services:

  • Video Intelligence Hardware: During the maintenance period, access to Onboard Event Recordings (OER) and the VI video portal on both the PFM and TFM portals will be unavailable. However, the Video Intelligence hardware will continue to operate as usual, capturing real-time video data. After the maintenance period concludes, the captured video will be delivered to the portals as usual.

After the maintenance is completed, the services mentioned above will return to their normal functionality. It is important to note that all data will still be queued internally, and no customer data will be lost during this event.

We appreciate your understanding as we work to enhance the quality of our services and assure you that we will make every effort to minimize downtime. To stay up to date on this April 27th, 2024 maintenance window, and future maintenance windows, please subscribe to the Trimble status page.

     

     

     

     

Deployment History

Third Party Maintenance: Service Enhancement

Date & Time: April 3, 2024, 9:00 PM CST - 11:00 PM CST

To ensure uptime and stability of our infrastructure, our Wireless Provider's engineers performed a maintenance activity that was completed on April 3, 2024, at 9:00 PM CST. Service enhancements were deployed successfully.

There was no impact to any LTE services during the activity.

     

Scheduled Maintenance: Patching Update

Date & Time: April 3, 2024, 10:00 AM CST

Trimble Transportation deployed updates to the Open Interface oi_pnet_driver_add and oi_pnet_driver_edit services on April 3, 2024, at 10:00 AM CST. This deployment involved removing AOBRD driver modifications, adding validation to ensure Driver IDs contain no spaces, and implementing additional validation to ensure Commercial Driver's License numbers contain no non-alphanumeric characters. No downtime occurred during this deployment.

     

Scheduled Maintenance: Patching Update

Date & Time: April 3rd, 2024, 9:45 AM - 10:15 AM CST

We have successfully deployed refinements to the recently released login-initiated event. This deployment took place on April 3rd, 2024, from 9:45 AM until 10:15 AM CST.

Whats New: The Open Interface elog_events service can now be configured to return either the login-initiated event (which occurs just after the driver has entered credentials) or the existing login event (which occurs at the end of the login interview after shipment and trailer information has been entered). Most elog_events subscriptions are returning the standard login event. If you would like to switch to the login-initiated event, please contact integrationcases@peoplenetonline.com.

     

Scheduled Maintenance: Patching Update

Date & Time: Tuesday, April 2nd, 2024, 8:00 PM - 9:00 PM CST

An update to the Fleet Manager ELD was successfully rolled out on Tuesday, April 2nd, 2024, starting from 8:00 PM and concluding at 9:00 PM CST. This update addressed an issue where the CSV Data file is incorrectly populating the M&D (Malfunctions and Diagnostics) section.

No downtime was expected during this update.

     

Scheduled Maintenance: Patching Update

Date & Time: March 30th, 2024, 7:00 PM - 10:00 PM CST

Our system engineering team successfully performed an upgrade on our firewall on March 30th, 2024, from 7:00 PM until 10:00 PM CST. There was no expected downtime with this maintenance, and the deployment was completed without any issues. However, in the event of any unexpected downtime, our engineers had a rollback plan in place.

Third Party Maintenance: Service Enhancement

Date & Time: March 28, 2024, 10:30 PM CST - March 29th, 2024 2:30 AM CST

To ensure uptime and stability of our infrastructure, our Wireless Provider's engineers performed a maintenance activity starting on March 28, 2024, at 10:30 PM CST to deploy network enhancements. The maintenance activity has been successfully completed with no reported downtime

     

Scheduled Maintenance: Patching Update

Date & Time: March 23, 2024, 10:00 AM CST - 11:00 AM CST

The minor deployment to update services supporting our PMG devices' migration to the cloud infrastructure, scheduled for March 23, 2024, from 10:00 AM CST to 11:00 AM CST, has been successfully completed. During this maintenance event, message and data transmissions between a mobile device and the PFM or back office may have experienced delays of 10 - 15 minutes. This included minor delays to functions such as breadcrumbs, faults, finds, workflow messaging, device messaging, and email messaging.

     

Emergency Deployment: Code Change

Date & Time: March 18, 2024, 2:15 PM CST

An update was implemented to fix the driver login issue that took place on March 18 (incident 3177). This issue arose due to driver sync inconsistency between v1 and V0 after CDL state code validation was included in V1. The update was successfully deployed at 2:15 PM CST on March 18.

     

Third-Party Maintenance: Service Enhancement

Date & Time: March 13, 2024, 11:30 PM CST

Our Third-Party Wireless Network engineers executed a config change on the firepower firewall to enable MAC assignment before migrating the traffic to the new firepower firewall. During the activity, LTE data services were impacted for up to 30 minutes.

The maintenance activity concluded successfully on March 14, 2024, at 3:30 AM CST.

     

Third-Party Maintenance: Enhancement

Date & Time: March 6, 2024, 11:00 AM CST - 1:00 PM CST

To ensure uptime and stability, Third Party Carrier's carrier partner performed an emergency maintenance activity starting on March 6, 2024, at 11:00 AM CST to deploy service enhancements. This maintenance activity was successfully completed. During the activity, there may have been a brief disconnection in existing data sessions, but the sessions were re-established quickly.

     

Scheduled Maintenance: Feature Retirement

Date & Time: Tuesday, March 5, 2024, 10:00 AM CST

The maintenance event for the Open Interface driver shipping event service scheduled for Tuesday, March 5, 2024, at 10:00 AM CST has been successfully completed. The deployment included the removal of AOBRD data. No changes need to be made to your integration, and no downtime was experienced.

     

Scheduled Maintenance: Feature Retirement

Date & Time: March 4, 2024, 10:00 AM CST

The maintenance event for the Open Interface duty status, trailer, trailerremove, inspection, and remarks services scheduled for March 4, 2024, at 10:00 AM CST has been successfully completed. The deployment included the removal of AOBRD data. No changes need to be made to your integration.

     

Scheduled Maintenance: Feature Retirement

Date & Time: Thursday, February 29, 2024, 10:00 AM CST

The maintenance event for the Open Interface oi_pnet_driver_view service scheduled for Thursday, February 29, 2024, at 10:00 AM CST has been successfully completed. The deployment included the removal of AOBRD drivers. No changes need to be made to your integration, and no downtime was experienced.

     

Scheduled Maintenance: Feature Retirement

Date & Time: Wednesday, February 28, 2024, 10:00 AM CST

The maintenance event for the Open Interface elog_events service scheduled for Wednesday, February 28, 2024, at 10:00 AM CST has been successfully completed. The deployment included the removal of AOBRD data. No changes need to be made to your integration.

Scheduled Maintenance: Feature Retirement

Date & Time: Tuesday, February 27, 2024, 10:00 AM CST

Trimble Transportation has successfully completed the deployment of updates to the Open Interface elog_dispatch_info service on Tuesday, February 27, 2024, at 10:00 AM CST. The deployment included the removal of AOBRD data. No changes need to be made to your integration.

     

Scheduled Maintenance: Feature Retirement

Date & Time: Monday, February 26, 2024, 10:00 AM CST

Trimble Transportation has successfully completed the deployment of updates to the Open Interface elog_payroll service on Monday, February 26, 2024, at 10:00 AM CST. The deployment included the removal of AOBRD data. No changes need to be made to your integration.

     

Re-Scheduled Maintenance: Service Enhancement

Date & Time: Wednesday, February 14, 00:59 PM CT - 4:00 AM CT

On Wednesday, February 14, starting at 00:59 PM CT and concluding at 4:00 AM CT, our phone support provider has successfully completed maintenance to upgrade a routing switch in the Los Angeles data center for our cluster. This upgrade aimed to keep our infrastructure up to date with the latest software version. During the maintenance period, traffic was re-routed to ensure minimal disruption. While efforts were made to minimize impact, there was a very low possibility of up to 20 minutes of disruption during the re-routing process.

In the event of an impact, there may have been a brief delay in network connectivity, potentially causing customer phone calls to not be routed to support temporarily. If you experienced this as a customer, please use our alternative methods of contact (Chat and Email) at the following URL: https://crmtransportation.force.com/service.

     

Scheduled Maintenance - Carrier Partner Enhancement

Date & Time: Thursday, February 8, 2024, 10:30 PM - 2:30 AM CST

To ensure uptime and stability of our infrastructure, Our Network Carrier Partner engineers have successfully completed a maintenance activity that started on Thursday, Feb 8, 2024, at 10:30 PM CT and concluded on Friday, Feb 9 at 2:30 AM CT. The maintenance was conducted to deploy network enhancement for US region customers. LTE data services were impacted for up to 30 minutes during the maintenance window.

     

Scheduled Maintenance - Carrier Partner Enhancement

Date & Time: Tuesday, February 6, 2024, 4:00 PM - 9:00 PM CST

This is to notify you that Network Carrier Provider engineers have successfully completed the maintenance activity that started on February 6th, 2024 at 5:00 PM CST and concluded at 9:00 PM. The maintenance was conducted to enhance network reliability. During the activity, data services may have been affected during the first 30 minutes. However, there was no impact on Voice, SMS, Portal Access, Provisioning, or Reporting services.

     

Saturday, February 3, 2024

Date & Time: Saturday, February 3, 2024, 8:00 PM CT - 10:00 PM CT

On Saturday, February 3, 2024, a communications infrastructure deployment was conducted to enhance system security and fault tolerance. This deployment took place between 8:00 PM CT and concluded at 10:00 PM CT.

Impact Summary:

The deployment caused three expected communication delays that affected all device platforms. These delays were expected to last 5-10 minutes as new infrastructure came online.

The maintenance was completed successfully, and the system is now operating with enhanced security and fault tolerance.

     

Scheduled Maintenance: Host-12.9.2 Patch

Thursday, February 1, 2024

Date & Time: February 1, 2024, 8:00 PM CT - 9:00 PM CT

The Host-12.9.2 patch to fix an issue that allowed driver IDs to be created with a trailing space took place on Thursday, February 1, 2024, from 8:00 PM CT to 9:00 PM CT.

No existing driver was affected. These newly created drivers with a trailing space like "DriverA " were unable to log in to a mobile device.

Drivers who did not include a space in new driver IDs saw the system work as expected. These newly created drivers could log in and operate as normal.

Affected drivers were successfully corrected after the deployment. The space has been removed, so "DriverA " from the example has become "DriverA".

The maintenance was completed successfully, and there was no downtime experienced.

     

Weekly Maintenance

Tuesday, January 30, 2024

Date & Time: Tuesday, January 30, 2024, 7:00 PM - 7:30 PM Central Time

On January 30th, 2024 from 7:00 PM to 7:30 PM Central Time, during the weekly maintenance and patching window, multiple FIND servers used to assist in triggering vehicles to perform data calls had hardware specs “right sized” to match utilization stats. This maintenance event was successfully completed with no downtime experienced.


Weekly Maintenance

Date & Time: Tuesday, January 23, 2024

On January 23rd, 2024, from 7:00 PM to 7:30 PM Central Time, during the weekly maintenance and patching window, multiple FIND servers used to assist in triggering vehicles to perform data calls were successfully migrated to new server hardware. The patching process was successful, and the maintenance event is now completed with no downtime experienced.


     

Scheduled Maintenance: Routine Version Update

Tuesday, January 23, 2024

Date & Time: January 23, 2024, 12:00 (00:00) AM CST - 3:00 AM CST

We successfully completed maintenance to implement a Kubernetes cluster update on Delta Comms 2 Prod to version 1.27 on January 23, 2024, between 12:00 (00:00) AM CST and 3:00 AM CST. This update was necessary due to the end of support from AWS for the current version (1.24).

Impact Summary:

For the majority of customers, existing drivers remained unaffected. This is because we performed the update during the interval of 12 AM and 3 AM CST to disrupt the minimum number of drivers possible.

Resolution:

This deployment successfully updated the delta-comms2-prod cluster from v1.24 to v1.27, extending support from AWS and incorporating many updates from Kubernetes. No downtime was experienced during this process.

Scheduled Maintenance: Platform Optimization

Thursday, January 18, 2024

Date & Time: January 18, 2024, 8:00 PM CT - 9:00 PM CT

We successfully completed maintenance to implement a patch fix for Fleet Manager ELD version-12.9.1 on January 18, 2024, between 8:00 PM CT and 9:00 PM CT. This patch addressed an issue affecting brand new drivers logging in for the first time on Host-12.9.0.

Impact Summary:

  • For the majority of customers, existing drivers were unaffected.
  • For users relying on Link for payroll, availability, etc., a data issue for brand new drivers preventing payroll and availability calculations has been resolved.

Resolution:

The 12.9.1 host patch, successfully deployed during this maintenance window, has corrected the issue. Data now flows seamlessly to Link, ensuring accurate calculations for new drivers with no downtime experienced.

Weekly Maintenance

Tuesday, January 16, 2024

On January 16, 2024, from 7:00 PM to 7:30 PM Central Time, during the weekly maintenance and patching window, multiple PFM user interface servers were successfully migrated to new server hardware. During this maintenance event, no downtime was reported.


Tuesday, January 16, 2024

On Tuesday, January 16 at 7:30 AM, we successfully deployed changes to the OI elog_events service. There were no reported downtime issues, and there is no need for any changes to be made to your integration.

Saturday, January 13, 2024

The scheduled maintenance event that took place on the evening of Saturday, Jan 13, 2024, involving our systems' continued reliability and performance, was completed successfully. There was no reported downtime during this event. All PeopleNet Fleet Manager Email Messaging, Vusion Portal Access, and Device communications involving mobile-originated emails should be functioning normally as of 1/16/2024 at 7:30 PM CT.

Scheduled Maintenance: Platform Optimization

Thursday, January 11, 2024

On the evening of Thursday, January 11, 2024, our engineers successfully released TFM ELD 12.9. This deployment included crucial fixes and feature enhancements. The deployment was scheduled for8:00 PM CT and concluded at 9:00 PM CT. There was no reported downtime during this deployment.

What's New

This version addresses the issue of drivers not being automatically logged out of a previous device when logging into a new one. Further details on additional changes can be found in the release notes. TFM ELD 12.9 Release Notes

Weekly Maintenance

Tuesday, January 9, 2024

Maintenance was successfully completed on the evening of January 9th, 2024, from 7:00 PM to 7:30 PM Central Time, within the weekly maintenance and patching window. As part of the process, three out of six PFM web proxy servers were seamlessly migrated to new server hardware. There was no reported downtime during this event


Saturday, December 09, 2023

On the evening of Saturday, Dec 07, 2023. The scheduled maintenance to improve reliability and system performance was completed successfully.

Tuesday, November 28, 2023

At 7:00 PM on November 28, 2023, the Logistics Intelligence scheduled reporting platform was indefinitely deactivated. Simultaneously, we successfully transferred device communication servers to new hardware. This maintenance operation occurred without any downtime.

Tuesday, November 14, 2023

On Tuesday, November 14, Trimble Transportation executed a deployment aimed at improving device communications and internal event routing services. This scheduled event has been completed successfully

No downtime was reported during this event

Monday, November 13, 2023

Trimble Transportation successfully deployed updates to the Open Interface elog_events service on 11/13/2023 at 10:30 AM CDT.

No changes to your integration are necessary after the completion of this deployment.

Saturday, October 28

The maintenance event that was scheduled for Saturday, October 28th, 2023 was successfully completed at 9:00 p.m. CT. This upgrade was necessary to ensure the continued reliability and performance of our system. After the maintenance was completed, all system functionality was restored and continued to operate as intended. There was no loss of customer data during this event. For more details on this deployment, please refer to the maintenance notice posted on October 28th, 2023.

Thursday, October 19th, 7 PM CT.

On Thursday night, October 19, from 7:00 PM to 8:30 PM Central Time, we successfully implemented a communications infrastructure upgrade to enhance system security and fault tolerance. This deployment has been completed without any significant issues.During the implementation, we anticipated some downtime, resulting in two brief communication delays for all device traffic, both inbound and outbound messaging. Each delay lasted around 5 minutes as the new infrastructure came online. devices stored their messages in a queue during these delays and successfully resent them once the delays were resolved.

Tuesday, October 10th, 7 PM CT.

On Tuesday, October 10 at 7 PM Central Time, we commenced the first installment of weekly maintenance and patching windows. This critical installment was designed to fortify our system's security, address vulnerabilities, and ensure compliance. During this maintenance event, there was no reported downtime. .

Tuesday, October 3rd, 2023

The maintenance event for ELD Host-12.8, which included the deployment of OS security patches and bug fixes, was completed successfully on the evening of Tuesday, October 3rd, starting at 8 PM CDT. There was no reported downtime during this deployment

Thursday, July 20th, 2023

On the evening of Thursday, July 20th at 8 PM CDT, the PFM ELD Host was successfully patched to version 12.7.

After this enhancement, notable improvements with fixes around UDE resolution, log days not showing up on host and log edit report were implemented. There was no downtime during this maintenance event.

Thursday, May 11th, 2023

On the morning of Thursday, May 11 at 8 AM central, engineers performed a system maintenance on the AWS production clusters used by the following services. There was no downtime during this maintenance event.

Open Interface Services

•elog_events

•elog_dispatch_info

•oi_pnet_driver_add/view/edit

•duty_status

•driver_trailer_event_add/remove

•driver_shipping_event (add, remove/clear)

•elog_payroll

M2M Services

• Cycle Time Availability

Thursday, May 4th, 2023

On the evening of Thursday, May 4th at 8 PM central, the PFM ELD Host was successfully patched to version 12.6.2.

After this enhancement, the following improvements will be implemented

Added logging to determine the root cause of the shipments being added to past log days causing logs to become uncertified.

Thursday, April 4th, 2023

On the evening of Thursday, April 4 at approximately 7:45 AM CT, the Vusion portal was enhanced to an updated version successfully.

On the evening of Thursday, March 30th at approximately 8 PM central, the PFM ELD Host was upgraded to version 12.5.3 to address a notable fix within the existing ELD.

During this time there was an expectation of downtime to the customer website which lasted for a few minutes. ELD comms were also slow for approximately 10 minutes during this deployment.

After this enhancement, the following improvements have been implemented:

Improvements with the Log Edit report

1. The log edit report will only include exempt periods for the driver when the "Include edits during exempt periods" checkbox is selected.

2. The fix also improves the accuracy of the log edit report.

Tuesday, March 21st, 2023

On Tuesday 3/21/2023 at 6:00 PM CT, our engineers successfully deployed a script that delivered all customer OBC data that was not delivered by the communication system during a window of 12:10 PM CST on 3/10/2023 to 8:40 AM on 3/11/2023. These messages will be replayed in the PFM (PeopleNet Fleet Manager) system.) This deployment was completed on the morning of 3/22/2023.

Now that the deployment is complete customers should expect to see data from the window mentioned above. (12:10 PM CST on 3/10/2023 to 8:40 AM CST on 3/11/2023).

No downtime was reported during this deployment

Important Customer Note: OER (Onboard Event Recordings) will not be replayed in order to not trigger real-time customer alerts regarding incidents involving the vehicle. Likewise, some minor state information (i.e. diagnostic data) will not be replayed, as that data has already been made irrelevant by more current messaging.

Important Customer Note: Arrival times on the actual MID message may show in certain PFM(PeopleNet Fleet Manager) reports as arriving on Tuesday evening, and not the original send date!

Monday, March 20th, 2023

On the evening of Monday, March 20 at approximately 8 PM central, the PFM ELD Host was upgraded to version 12.5 to address notable fixes and improvements with the existing ELD. During that time, there was an expectation of downtime to the customer website, which lasted for a few minutes. ELD comms were also slow for approximately 10 minutes during this deployment.

After this enhancement, the following improvements have been implemented

Improvements with the Log Edit report

1. The resolved issue regarding customer usability while accessing the log edit report.

2. By default, all drivers will be visible in the Log edit report regardless of their exempt status.

3. Updated checkbox wording as "Include edits during exempt periods". In addition, the "Include edits during exempt periods" is now available at the driver portal.

Additional Improvements Include

1. PFM users are will now able to print the Unidentified Driver Report in a Canadian format.

2. Conflicts report by default all drivers will be visible in the conflicts edit report regardless of their exempt status.

3. Drivers using the Instinct platform will now be able to log into the ELD Driver Portal via a new “Managed User Sign In” button. This process also allows them to create or change TID credentials.

4. Proposed log edits - improved wording with the warning message displayed to the back-office users while proposing log edits

Thursday, November 17, 2022

On the evening of Thursday, November 17 at approximately 8 PM central, the PFM ELD Host was updated to version 12.3 to modernize and improve the user experience. No customer data was lost during this deployment.

For more detailed information about this host release. Please visit the accompanying link. https://crmtransportation.force.com/service/s/article/PFM-ELD-Version-12-3-Release-Notes

Saturday, September 10, 2022

On the evening of Saturday, September 10 at approximately 8 PM central, the PFM ELD Host was patched to version 12.0 to modernize and improve the user experience. No customer data was lost during this deployment. After this enhancement, the following improvements have been implemented

•List pages such as Assets, Drivers, Driver Groups, and Carrier will have a more modernized look and feel to improve user experience similar to the TFM.

•Database optimization to improve performance and stability.

•HOS Availability and DVIR data to TTC

Saturday, September 10, 2022

On Saturday, September 10 at midnight, we performed a routine network security hardware maintenance on our Open Interface (OI) and other internet-facing applications. There was no recorded downtime during this maintenance event.

No changes need to be made to your integration. Open Interface (OI) requests and responses were not changed. No firewall or network policy changes are necessary.

Thursday, September 1, 2022

On 9/1/2022 an update to the TLS security certificate for pfmlogin.com and its intermediate chain was applied. The change occurred at 10:00 PM CDT. There was no recorded downtime during this change.

Saturday, July 23, 2022

There was a communications infrastructure deployment on Saturday night, July 23, starting 8 PM EDT, to upgrade communications infrastructure and enhance system fault tolerance. This deployment caused one or two brief communications delays of 5-10 minutes as new infrastructure came online.

No data was lost during this deployment.

Thursday, July 14, 2022

On the evening of July 14th, at approximately 8 pm central, the PFM ELD Portal was patched to version 11.6.22 in order to apply an update relating to fleets undergoing server migration:

• Before, an issue with the Migrate API was causing CDL to not migrate. After the fix, terminals and drivers can be migrated to a TT instance.

Friday, June 17, 2022

at approximately 8 pm central, on Friday, June 17 the PFM ELD Portal was patched successfully to version 11.6.18. This update is related to third-party certification testing (not an issue reported by customers). No downtime occurred during this deployment window.

• Canadian data files named according to regulatory standard: After this change, the first Canada data file generated has characters 17-25 as zeros, because that is the default required by regulations. All following data files for a given log day will have that string of characters be different from the first, to distinguish between files.

Thursday, June 9, 2022

On the evening of Thursday, June 9th at approximately 8:00 PM central a release was successfully deployed for Host 11.6.16 to resolve the issues found in the previous deployment that was rolled back.

Thursday, May 26, 2022

On the evening of Thursday, May 26th at approximately 8:00 PM central a release was deployed for internal mutual TLS certificates between API cloud and TTC Kubernetes production clusters. This deployment lasted 10 minutes and during that time, there was no downtime.

Tuesday, April 26, 2022

On Tuesday, April 26th at approximately 8 pm central, the PFM ELD Portal was patched successfully to version 11.6.2 to apply the following updates, none of which will be directly visible to back-office users.

• A configuration change to enable the Publish HoS Availability to TTC functionality that was deployed in the 11.6.0 build but set to disabled. This is purely internal facing.

• Correcting an issue that hindered log pulling.

• A code update for the sev 3 prod incident. Deploying this change removes the risk that should we have a server go down and a new server fire up in its place, the build that would be installed would be the same one (11.6.0) deployed last Saturday, which would overwrite the hotfix.

• Logging for EFSS-7547, which is one of our top 6 critical customer-facing bugs. We hope that the extra logging will provide info on the root cause.

Tuesday, April 19, 2022

On Tuesday 04/19/2022 at 8:00 pm CST, we deployed changes to the Open Interface duty status, trailer, and trailer remove service. No downtime occurred during this event. No changes need to be made to your integration.

Saturday, April 9, 2022

On the evening of Saturday, April 9th at approximately 8:00 PM central a release was deployed for the PeopleNet Fleet Manager™ (PFM) ELD Portal version 11.6. This release provides the required support for forthcoming ELD mobile versions and provides a number of critical bug fixes. No data loss occurred during this deployment.

Tuesday, March 29th, 2022

On Tuesday 03/29/2022 at 8:00 pm CST, we deployed changes to the Open Interface elog_events service. This service returns historical driver elog event data for a subscription. No downtime is expected. No changes need to be made to your integration.

Saturday, March 26th, 2022

On Saturday, March 26, the communications infrastructures system was successfully updated. This deployment enhanced system security and fault tolerance. This deployment was completed at 10:30 PM CT.

Monday, March 7th, 2022

On Monday, March 7 at 4:00 PM, there was a communications infrastructure deployment. This deployment concluded at 4:46 PM CST. The comms-device-registry was be updated to version 3.5.6 and comms-tdmg-diagnostics was updated to version 3.4.1. This update migrated devices to a Comms Device Import database and subsequently GSKU, allowing users to move devices between environments for testing purposes, and to update software over-the-air (SOTA) using GSKU when their:

1. Platform version is updated to 3.1.12 or 4.x via an OTAP by a user from the Supportal.

2. Their DSNs are manually processed using a script being deployed.

No data was lost and customer impact was not witnessed during this maintenance activity.

Monday February 14, 2022

On Monday, February 14th 8:00 PM central, the PFM ELD Portal was successfully patched to version 11.5.10.

This change was implemented in order to resolve issues related to logs remaining certified after drivers accept proposed log edits from the driver portal.(EFSS-39122)

Tuesday February 1, 2022

On Tuesday February 1, 2022, at 10 AM CST, we successfully deployed a change to the Open Interface (OI) elog_dispatch_info which lasted about 5 minutes. After the deployment, integration users calling that service with a POST were down until a fix to the F5 routing rule was deployed on Wednesday, February 2 at 11:30 AM CST.

This change was implemented to fix security vulnerabilities and move the service over to K8 (Kubernetes) servers.

Saturday January 22, 2022

There was a communications infrastructure deployment on Saturday Jan 22nd at 8PM EST to enhance system security and fault tolerance. The deployment caused three expected communications delays of 5-10 minutes as new infrastructure came online.

No data was lost. The driver experience was that some functions from the OBC were delayed, as if temporarily out of cellular network. This affected affect PCG, DUO, TG, and WinCE ELD traffic.

Tuesday January 11, 2022

On Tuesday January 11th, 2022, at 8 PM CST, we successfully deployed a patch to PeopleNet Fleet Manager™ (PFM) ELD version 11.5 which lasted about 30 minutes. There was no driver downtime during this deployment, however host users may have been logged out and needed to log back in.

This patch addresses an issue with a watermark on Canadian ELD logs as well as ensures all drivers appear when the "Show Deleted" button is checked.

Saturday January 8, 2022

On Saturday January 8th, 2022, at 8 PM CST, we deployed PeopleNet Fleet Manager™ (PFM) ELD version 11.5 which lasted about 15 minutes.

During this window, communication was down but resumed as expected when the deployment was completed.

Saturday November 20, 2021

On Saturday November 20, 2021, the Comms infrastructure was successfully updated to improve its resiliency. Updates will occur in 3 batches. Expect delays of 5-10 minutes as updates come online. No data will be lost.

Some drivers will experience minor delays in functionality from the OBC. Delays will affect IoT, WinCE, and Yogi Paccar devices, but not PMG devices.

Saturday November 20, 2021

On Saturday, November 20, 2021 at 9PM CST we deployed a host database update to optimize device communication and messaging.

During this brief window, there was four short (5-10 minute) messaging delays to and from impacted in-cab devices as database maintenance was performed. This may have resulted in slight communication delays for both drivers and back office users, including on items such as sending and receiving driver messages and route updates as well as the ability for drivers to log in and log out.

No data was lost during this downtime.

Saturday November 13, 2021

On Saturday November 13, 2021, beginning at 11:00pm CST and lasting about 2 minutes, the Trimble Identity Service (TID) underwent maintenance to improve future service. Everything went according to plan.

During this 2-minute period, users were unable to log in to the following Trimble Mobility solutions:
* TFM (Trimble Fleet Manager) web portal
* Video Intelligence web portal
* Instinct
* Media Manager
* ELD Clearinghouse

No other users were impacted, including users already logged in to the above solutions before 11:00pm CST.

Thursday October 28, 2021

At noon CDT on Thursday October 28, 2021, we deployed changes to the Open Interface (OI) shipping service. This service added shipment details to, and cleared shipment details from, a driver's ELD log. There was no down-time. No integration changes were required.

Thursday September 30, 2021

On Thursday September 30, 2021, 7 PM through 10 PM CDT, we deployed urgent security and functionality updates to the device communications pipeline.

The majority of the deployment had no noticeable impact on users, but there were some PCG/Duo/T521/PMG communication delays lasting no more than 1 - 5 minutes. No data loss occurred.

Wednesday September 29, 2021

On Wednesday September 29, 2021, 7 PM through 10 PM CDT, we deployed an urgent security and functionality updates to the device communications pipeline.

The majority of the deployment had no noticeable impact on users, but there were some PCG/Duo/T521/PMG communication delays lasting no more than 1 - 5 minutes. No data loss occurred.

Tuesday September 7, 2021

On Tuesday September 7, 2021, 10 PM through 12 AM, September 8, 2021 CDT, we deployed a host update to eFleetSuite.

PFM ELD was patched to version 11.4.3. Refer to the release notes for more information.

Saturday August 21-22, 2021

On Saturday August 21, 2021, from 9 PM through 1 AM, August 22, 2021 CDT, we deployed new communications features and added security functionality.

Thursday August 5, 2021

On Thursday August 5, 2021, starting at 8 PM CDT, we deployed an update to resolve issues with syncing between the PeopleNet Fleet Manager (PFM) and eFleet Suite (eFS).

Wednesday August 4, 2021

On Wednesday August 4, 2021, starting at 8 PM CDT, we deployed a patch to eFleetSuite.

PFM ELD was patched to version 11.3.15. This patch supports the IFrame deployment of EFS in the PFM after Chromium 82 changes broke it. Other minor bug fixes were also made. No downtime occured. Refer to the release notes for more information.

Saturday July 31, 2021

On Saturday July 31, 2021, from 7 PM to 8:52 PM CDT, we deployed changes to the OI elog_events and oi_pnet_elog_payroll services. This interrupted services during that time.

During this time, no elog_events records passed to your integrated system. Log-in and duty-status-change events were unavailable to the Link and dispatch applications. This delayed Automated Workflow (AWF) dispatches to vehicles whose systems look for the log-in event to send out the AWF dispatch.

• Drivers’ logging activities in the vehicle and driver portal were not affected.

• After deployment, all queued events were delivered to the Link and dispatch applications.

Your integration requires no changes.

If you have questions about this deployment, contact Integration (integrationcases@peoplenetonline.com).

Wednesday July 28, 2021

At 7 PM CDT on Wednesday July 28, 2021 we deployed an upgrade for the OTAP service supporting Tablet software. The ability to send OTAPs was interupted for about 10 minutes and is now functional.

Tuesday July 27, 2021

At 9:30 AM CDT on Tuesday July 27, 2021, we deployed changes to the OI oi_pnet_elog_payroll service. This was in preparation for the longer deployment on Saturday July 31, 2021. This deployment contained two bug fixes. No downtime occurred. Your integration requires no changes.

Wednesday July 21, 2021

At 2 PM CDT on Wednesday July 21, 2021, we deployed changes to the OI elog_events service. This was in preparation for the longer deployment on Saturday July 31, 2021. This deployment also included a data integrity fix. No downtime occurred. Your integration requires no changes.

Tuesday July 20, 2021

At 4 pm CDT on Tuesday July 20, 2021, the eFleetSuite team deployed a minor change. This change improves performance time for log-ins and other host activity. There was no down-time.

Saturday July 17, 2021

On Saturday July 17, 2021, between 10 PM and Midnight CDT, the PeopleNet Fleet Manager™ (PFM) ELD version 11.3 was deployed. There may have been a brief, 1- to 2-minute customer impact during this deployment time.

This release updated the current PFM ELD functionality. It further supports Canadian ELD requirements. Driver portal update changes for adding, editing, and deleting the rule set require Candadian ELD activation. Refer to the release notes for more information: PFM ELD Version 11.3 Product Release Update.

If you have questions about this deployment, contact us at: tm_support@trimble.com.